Mercedes-Benz VanCARE.

Not everyone has the time to always keep up with the maintenance of their Mercedes-Benz Vans. With a team of certified technicians equipped with the latest cutting-edge technology, you’re guaranteed to receive fast and efficient service.

Mercedes-Benz service.

Expect qualified technicians and attentive care specific to commercial customers of Mercedes-Benz. We’ve tailored our service offering to address your unique needs as a Vans customer. With flexible hours, heavy-duty state-of-the-art commercial equipment, and special labour rates offered exclusively to our commercial customers, you can trust we’ll help you get every ounce of power and efficiency out of your work van.

Certified commercial technicians.

Our factory-trained service technicians know your van inside and out. Using the latest tools and equipment, they’ll have you back to work in no time.

Extended service hours.

Our Mercedes-Benz Service offers extended hours — so you can make an appointment that best fits your work schedule.

Priority scheduling.

Routine maintenance should never slow you down. That’s why Mercedes-Benz Service offers you priority scheduling. Our aim is next-day repair appointments, and maintenance appointments within 3 days. Our commercial service specialists are ready to get you moving.

Service Restrictions:
Every attempt will be made for priority scheduling to assist a customer. However, MBC and its dealer network may not be able to offer you priority scheduling each time due to a variety of circumstances. Priority scheduling will be dependent on each dealerships respective availability.

Loaner vehicle.

Need to keep working while your vehicle is in service? Our Mercedes-Benz Service can provide a loaner vehicle to help with the workload while your van is being serviced. Be sure to check availabilities when scheduling your appointment.

24-hour roadside assistance.

If you ever need a tire replaced, dead battery jumpstart, or fuel delivery, you can rely on our Mercedes-Benz 24-hour roadside assistance. We’ll dispatch authorized personnel to your location to provide the help you need. Contact 24-hour roadside assistance at 1-800-387-0100.

Mercedes-Benz genuine parts.

Servicing your commercial van involves not only the right people, but the right parts as well. Our Mercedes-Benz genuine parts fit perfectly and are manufactured with the utmost quality to safeguard reliability, durability, and safety.

Collision repair service.

If you’re ever in a collision, our qualified repair experts are on hand at our Mercedes-Benz approved collision centres. They’ll perform the repairs necessary to get your Mercedes-Benz van rolling again quickly. For more information, call the customer assistance centre at 1-800-387-0100.

Accessories, built to your specs.

Equip your Mercedes-Benz Metris van or Sprinter van to meet your business needs. Every component we offer has been designed to increase your safety, comfort, and productivity. We can provide you with a full line of accessories, so you get the most out of every square inch of your van.

Accessories brochure

Mercedes-Benz prepaid maintenance.

Lower tomorrow’s maintenance costs today.

Need to know what’s covered in your prepaid maintenance agreement? Maybe you’d like to see how much you're saving per kilometre. Here you’ll find all of the information about our prepaid maintenance. And if you’ve recently purchased your Mercedes-Benz van, there may still be time to add a Prepaid Maintenance agreement to your van so you're protected from potential future increases in parts and service costs.

Prepaid maintenance brochure

Service restrictions:
Every attempt will be made to assist a customer. However, there are circumstances that may limit our ability to provide service. Please review our Policies and Endnotes page for specific details.

Visit us.

1110 St Laurent Blvd, Ottawa, ON K1K 3B6

Sales : 1-855-753-9129

New vehicles : 1-855-753-9127

Pre-owned vehicles : 1-855-753-9128

Business hours.

  • Monday: 9:00 AM to 8:00 PM
  • Tuesday: 9:00 AM to 8:00 PM
  • Wednesday: 9:00 AM to 8:00 PM
  • Thursday: 9:00 AM to 8:00 PM
  • Friday: 9:00 AM to 6:00 PM
  • Saturday: 9:00 AM to 5:00 PM

Parts & service hours.

  • Monday: 7:30 AM to 6:00 PM
  • Tuesday: 7:30 AM to 6:00 PM
  • Wednesday: 7:30 AM to 6:00 PM
  • Thursday: 7:30 AM to 6:00 PM
  • Friday: 7:30 AM to 6:00 PM
  • Saturday: 9:00 AM to 1:00 PM

How can we help you?

Contact us
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